Privacy Policy

1. Introduction

LegalSoul ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered legal research and document analysis platform ("the Service").

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and other registration details
• Profile Information: Professional information, firm details, and preferences
• Content: Documents, files, queries, and other content you upload or create using the Service
• Communication: Information you provide when contacting us for support or inquiries
• Payment Information: Billing details processed through our third-party payment processors

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Log Data: Server logs, error reports, and performance data
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers or payment processors, in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Provide and Improve the Service: Deliver, maintain, and enhance our AI-powered legal tools
• Process Transactions: Handle subscription payments and manage your account
• Communicate with You: Send service-related notifications, updates, and respond to inquiries
• Personalize Experience: Customize content and features based on your usage and preferences
• Ensure Security: Detect, prevent, and address security issues and fraudulent activity
• Comply with Legal Obligations: Meet legal requirements and respond to legal processes
• Analytics and Research: Analyze usage patterns to improve our services and develop new features

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processing services
• Analytics and monitoring services
• Customer support platforms
• Email delivery services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers and infrastructure

5.2 Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please use strong passwords and notify us immediately of any unauthorized access.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, and correct your personal information through your account settings or by contacting us.

7.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You may request deletion of your account and associated data, subject to our legal and operational retention requirements.

7.4 Opt-Out

You may opt out of certain communications, such as marketing emails, through your account settings or by following the unsubscribe instructions in our communications.

7.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@legalsoul.com

We will respond to your inquiry within a reasonable timeframe.